ISO 10009-2024 PDF

Full title and description

ISO 10009:2024 — Quality management — Guidance for quality tools and their application. This International Standard provides practical guidance on selecting and applying quality tools to characterise processes, support problem solving, highlight improvement opportunities and improve effectiveness within a quality management system.

Abstract

This document describes a range of quality tools and techniques, arranged to align with quality system requirements and the Plan-Do-Check-Act approach, and gives guidance on when and how to use them effectively to support process characterisation, problem solving, improvement and effectiveness. It includes brief explanations of tools, guidance on their application and examples of combining tools (storyboards/annexes).

General information

• Status: Published.
• Publication date: June 2024 (published 19 June 2024).
• Publisher: International Organization for Standardization (ISO).
• ICS / categories: 03.120.10 — Quality management and quality assurance.
• Edition / version: Edition 1, 2024.
• Number of pages: 58 (ISO published edition).

Scope

Gives guidance on the selection and application of tools that can be used in a quality management system to: (a) characterise a process or a variable; (b) facilitate problem solving; (c) highlight areas for improvement; and (d) improve effectiveness. The tools are presented in alignment with QMS requirements and PDCA, and annexes provide examples and tool comparisons.

Key topics and requirements

• Overview and classification of quality tools aligned with QMS process stages and PDCA.
• Guidance on selection criteria and effective application of tools (when to use each tool and typical outcomes).
• Descriptions and usage notes for common tools (review of each tool, reasons to use it and application guidance).
• Coverage of strategy and review tools, process-mapping and planning tools (e.g., SIPOC, flow/swimlane diagrams), risk and opportunity tools (e.g., FMEA, risk registers), and problem analysis and corrective-action tools (e.g., root-cause analysis, fishbone, 5 Whys).
• Examples of tool combinations, storyboards and annex material to help practitioners assemble toolsets for common improvement tasks.
• Reference to statistical-technique guidance being addressed in ISO 10017 (statistical techniques for ISO 9001).
• Practical inclusion of widely used basic quality tools (the classic “seven basic quality tools” such as cause-and-effect (Ishikawa), check sheets, control charts, histograms, Pareto, scatter diagrams and flow/run charts) as part of the toolset practitioners commonly draw on.

Typical use and users

Intended for organisations implementing or maintaining a quality management system and for practitioners who select and apply quality tools: quality managers, continuous-improvement/Lean or Six Sigma teams, process engineers, operational leaders, project teams, internal auditors and consultants. Typical uses include choosing the right tool for root-cause analysis, process mapping/control planning, risk-based thinking, and structured improvement/storyboard development.

Related standards

ISO 10009 is part of the broader ISO quality-management guidance family and is commonly used alongside ISO 9001 (quality management systems), ISO 9000 (fundamentals and vocabulary), ISO 10017 (statistical techniques), ISO 10002/10004 (customer-satisfaction and complaints/measurement guidance) and other ISO 10000-series guidance documents that support QMS implementation and continual improvement. National/adopted versions (UNE, BS, SS, etc.) are available.

Keywords

quality tools, quality management, QMS, PDCA, process mapping, root-cause analysis, FMEA, Pareto, control chart, seven quality tools, continual improvement, ISO 9001, tool selection

FAQ

Q: What is this standard?

A: ISO 10009:2024 is an International Standard that provides guidance on the selection and application of quality tools to support process characterisation, problem solving and improvement within a quality management system.

Q: What does it cover?

A: It covers a wide range of quality tools and techniques, guidance on when and how to use them, examples of combining tools (storyboards/annexes), and alignment of tools with QMS processes and PDCA. It does not set certification requirements — it is guidance to support QMS implementation.

Q: Who typically uses it?

A: Quality and improvement professionals — quality managers, Lean/Six Sigma teams, process engineers, auditors, operational leaders, project teams and consultants — who need to choose and apply tools to analyse and improve processes.

Q: Is it current or superseded?

A: It is current: ISO 10009 was published in June 2024 (Edition 1) and is listed as Published by ISO. There is no indication (as of this product summary) that it has been superseded or withdrawn. Users should track national/adopted versions and ISO announcements for any future changes.

Q: Is it part of a series?

A: Yes — it belongs to the ISO 10000 family of quality management guidance documents that support ISO 9001 implementation (for example ISO 10001–10017, ISO 10014, etc.); it complements ISO 9000-series standards and ISO 10017 (statistical techniques).

Q: What are the key keywords?

A: Key keywords include quality tools, QMS, PDCA, process mapping, root cause, FMEA, Pareto, control charts, seven basic quality tools, continual improvement, ISO 9001.