ISO 10010-2022 PDF

Full title and description

ISO 10010:2022 — Quality management — Guidance to understand, evaluate and improve organizational quality culture. This International Standard provides practical, generic recommendations and example tools to help organizations assess, develop and continuously improve their quality culture, with particular emphasis on leadership and people engagement to achieve sustained success.

Abstract

This document gives guidance on the evaluation, development and improvement of organizational quality culture. It aligns recommendations with fundamental quality management concepts and principles, and includes illustrative tools for self-assessment of quality-culture maturity and identifying improvement potential. The guidance is intended to be applicable to any organization regardless of size, sector, location or maturity.

General information

• Status: Published (International Standard).
• Publication date: August 2022 (published edition 1, August 2022).
• Publisher: International Organization for Standardization (ISO).
• ICS / categories: 03.120.10 (Quality management and quality assurance).
• Edition / version: Edition 1 (2022).
• Number of pages: 17 pages (English edition; some language listings show 17–18 pages depending on edition/format).

Scope

ISO 10010:2022 provides guidance to help organizations understand, evaluate and improve their organizational quality culture so they can achieve sustained success. It addresses how quality culture relates to organizational context, leadership, people engagement, measurement and self‑assessment, and offers example tools and approaches for determining culture maturity and planning interventions. The recommendations are generic and intended to be applicable across sizes, sectors and maturities.

Key topics and requirements

• Relationship between organizational culture and quality culture; situating quality culture in the organization’s context.
• Determining the desired quality culture and leadership roles/responsibilities for culture change.
• Assessing current quality culture: deciding measures, monitoring and self‑assessment to determine maturity.
• Establishing quality‑culture strategy, selecting actions to move from current to desired culture, and embedding those actions into continual improvement.
• People engagement, quality‑culture champions, sustaining and reviewing culture improvements.

Typical use and users

Organizations of any size and sector seeking to strengthen how their people and leaders behave and make decisions in support of quality will use this guidance. Typical users include senior leaders, quality managers, HR and learning & development leads, organizational development practitioners, internal auditors and consultants working on culture, leadership and continuous improvement. The guidance is non‑prescriptive and intended for practical application and self‑assessment.

Related standards

ISO 10010:2022 is part of ISO/TC 176’s body of quality management guidance and is intended to be used alongside the ISO 9000/9001 family and other ISO 10000-series guidance (for example ISO 9000:2015 fundamentals, ISO 9004 guidance on sustained success, and ISO 10018 guidance on people engagement). It was developed by ISO/TC 176/SC 3 and complements other ISO quality‑management guidance documents.

Keywords

quality culture, organizational culture, quality management, culture maturity, self‑assessment, people engagement, leadership, continual improvement, ISO TC 176.

FAQ

Q: What is this standard?

A: ISO 10010:2022 is an ISO guidance standard titled "Quality management — Guidance to understand, evaluate and improve organizational quality culture" that provides practical recommendations and example tools for assessing and improving an organization’s quality culture.

Q: What does it cover?

A: It covers understanding the relationship between quality culture and organizational context, defining a desired quality culture, assessing current culture (including suggested measures and self‑assessment tools), developing and implementing strategies to achieve the desired culture, embedding and sustaining improvements, and promoting people engagement and leadership behaviors.

Q: Who typically uses it?

A: Senior leaders, quality and organizational‑development professionals, HR and learning leads, internal auditors and consultants—basically any organization stakeholders responsible for leadership, people engagement, culture change and continuous improvement.

Q: Is it current or superseded?

A: Current — ISO 10010:2022 was published in August 2022 and is listed as a published International Standard (status: published). Organizations should check ISO or their national standards body for any future reviews or amendments.

Q: Is it part of a series?

A: Yes — it sits within the ISO quality‑management guidance family produced by ISO/TC 176 (often referenced alongside ISO 9000/9001 and other ISO 10000‑series guidance such as ISO 10018 on people engagement). It is complementary guidance rather than a certifiable requirement.

Q: What are the key keywords?

A: Quality culture, culture maturity, self‑assessment, leadership, people engagement, quality management, organizational context, continual improvement.