ISO 10019-2005 PDF

Full title and description

ISO 10019:2005 — Guidelines for the selection of quality management system consultants and use of their services. The document provides guidance to organizations on selecting, evaluating and using external consultants for quality management system (QMS) work so that the organization’s needs and expectations are met.

Abstract

ISO 10019:2005 offers practical guidance on the process for evaluating the competence of QMS consultants and on the appropriate use of their services. It is intended to help organizations establish confidence that consultant engagements will support their QMS objectives without creating conflicts of interest or undermining internal capability.

General information

• Status: Published; reviewed and confirmed in periodic review (confirmed in 2021).
• Publication date: January 2005 (ISO 10019:2005).
• Publisher: International Organization for Standardization (ISO).
• ICS / categories: 03.100.30, 03.120.10.
• Edition / version: Edition 1 (2005).
• Number of pages: 13 pages.

Scope

ISO 10019:2005 applies to organizations seeking to select and use consultants for matters related to quality management systems. It guides the evaluation of consultant competence, clarifies responsibilities between client and consultant, and addresses issues such as impartiality, confidentiality, contract arrangements and monitoring of consultant performance. The standard is advisory (guidance) in nature and does not prescribe mandatory qualification criteria.

Key topics and requirements

• Principles for selecting QMS consultants (needs analysis, matching consultant skills to requirements).
• Criteria and process for evaluating consultant competence and experience.
• Guidance on defining scope of work, responsibilities and contractual arrangements.
• Considerations for impartiality, confidentiality and conflict of interest.
• Monitoring, review and acceptance of consultant deliverables; recordkeeping and evidence of competence.
• Use of consultant services to support (but not replace) an organization’s internal QMS competence and decision-making.

Typical use and users

Organizations of all sizes and sectors that implement or maintain quality management systems (including those based on ISO 9001) use ISO 10019 when engaging external consultants. Typical users include quality managers, procurement staff, top management, internal audit/program managers and organizations seeking to ensure appropriate consultant competence and effective consultancy outcomes.

Related standards

ISO 10019 is part of the ISO quality-management family of guidance documents and is commonly used alongside ISO 9001 (requirements for quality management systems) and ISO 19011 (guidance on auditing management systems). Other related guidance standards on competence and training in the ISO 100xx series (for example ISO 10015) may also be relevant when defining competence needs and training resulting from consultant engagements.

Keywords

quality management, QMS consultant, consultant selection, competence evaluation, ISO 10019, consultancy services, consultant contract, impartiality, confidentiality, ISO 9001

FAQ

Q: What is this standard?

A: ISO 10019:2005 is an international guidance standard that provides recommendations for selecting and using consultants for quality management systems.

Q: What does it cover?

A: It covers the consultant selection process, competence evaluation criteria, contractual and confidentiality considerations, monitoring consultant performance and ensuring consultancy supports the organization’s QMS objectives.

Q: Who typically uses it?

A: Quality managers, procurement and contract managers, top management, internal auditors and any organization engaging external QMS consultants commonly use this guidance.

Q: Is it current or superseded?

A: The published edition is ISO 10019:2005 (Edition 1). The ISO record shows this edition as published in January 2005 and reviewed/confirmed in ISO’s systematic review process (confirmed in 2021), so the 2005 edition remains the current published version unless ISO issues a revision.

Q: Is it part of a series?

A: ISO 10019 is part of the broader ISO quality-management family and is often referenced alongside ISO 9001 (QMS requirements), ISO 19011 (auditing guidance) and other ISO 100xx guidance documents (e.g., ISO 10015 on training).

Q: What are the key keywords?

A: Quality management, consultant selection, competence evaluation, consultancy services, ISO 10019, QMS, impartiality, confidentiality.